Your Data. Your Control.

🔐 Privacy Overview

Drop ADX ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains:

• What information we collect from you
• How we use that information
• How we protect your data
• Your rights regarding your personal data
• How to contact us with privacy concerns

📊 Information We Collect

A. Information You Provide Directly

• Account Information: Name, email, phone number, business name
• Business Details: Product niche, business goals, target audience
• Communication: Messages via WhatsApp, email, contact forms
• Payment Information: Name, address (for invoicing only - we don't store card details)
• Support Requests: Questions, feedback, bug reports

B. Information Collected Automatically

• Website Activity: Pages visited, time spent, clicks (via analytics)
• Device Information: Device type, OS, browser, IP address
• Cookies & Tracking: See "Cookies" section below
• Store Data: Your Shopify store data (products, sales, customers) - you authorize us to access
• Ad Performance: Meta/Facebook ads data (clicks, impressions, conversions)

C. Information From Third Parties

• Payment Processors: Payment confirmation details (Razorpay, UPI)
• Social Platforms: Meta/Facebook ad account data (with your permission)
• Shopify: Store data and customer information (with your authorization)

🎯 How We Use Your Information

We Do NOT Use Your Data To:

• Sell your information to third parties
• Build profiles for discrimination or manipulation
• Contact you with marketing unless you opt-in
• Share your business secrets with competitors
• Access your personal customer data beyond what's needed

🔗 How We Share Your Information

A. We Share Data With (Only When Necessary):

• Shopify: To build and manage your store (you authorize this)
• Meta/Facebook: To run and optimize ads (you authorize this)
• Razorpay/Payment Processors: To process payments
• Email Providers: Sendgrid, Mailgun (for transactional emails only)
• Analytics Services: Google Analytics (anonymized data only)
• Our Support Team: To provide customer support

B. We Do NOT Share Data With:

• Marketing companies or data brokers
• Other dropshipping agencies or competitors
• Advertisers (except Meta for ads you authorize)
• Social media platforms (except what you authorize)
• Anyone without your explicit consent

C. Legal Requirements:

We may disclose your data if required by law, court order, or government request. We'll notify you unless legally prohibited.

🛡️ How We Protect Your Data

Security Measures We Use:

• Encryption: SSL/TLS encryption for all data in transit
• Secure Servers: Data stored on secure, password-protected servers
• Access Control: Only authorized team members can access your data
• Regular Backups: Daily backups to prevent data loss
• Security Audits: Regular security reviews and updates
• Password Protection: Strong encryption for stored sensitive data
• Firewalls: Multi-layer protection against unauthorized access

What You Should Do:

• Use strong, unique passwords
• Never share your login credentials
• Keep your devices secure
• Enable two-factor authentication (when available)
• Report suspicious activity immediately

✋ Your Data Rights

You Have the Right To:

• Access: Request a copy of all data we hold about you
• Correct: Update or fix inaccurate information
• Delete: Request deletion of your data (with exceptions)
• Portability: Get your data in a portable format
• Withdraw Consent: Opt-out of marketing or tracking
• Restrict Processing: Limit how we use your data
• Object: Oppose specific data processing activities

How to Exercise Your Rights:

Email us at privacy@dropadx.com with:

• Your name and account details
• The specific right you want to exercise
• Clear description of your request

We'll respond within 30 days or provide a reason for delay.

Important Notes:

• Deletion Limitations: We may need to keep some data for legal, tax, or contractual reasons
• Data You Own: Your Shopify store data belongs to you - Shopify's policies also apply
• Performance Data: Ad performance data may be tied to Meta's systems - they have their own privacy policies

🍪 Cookies & Tracking Technologies

What We Use:

• Essential Cookies: Required for website function (login, security)
• Performance Cookies: Help us understand how you use our site
• Analytics: Google Analytics to track visitor behavior (anonymized)
• Marketing Pixels: Meta pixel on our website (for ad targeting)

Opt-Out Options:

• Most browsers allow you to disable cookies in settings
• You can opt-out of Google Analytics tracking
• Meta tracking can be limited through browser settings

⏰ How Long We Keep Your Data

Data Deletion:

When you request account deletion, we'll delete personal data within 30 days, except where we're legally required to retain it.

📋 Special Provisions

A. Children's Privacy

Our services are not intended for users under 18. We don't knowingly collect data from minors. If you're aware of a minor using our service, contact us immediately.

B. International Data Transfers

If you're outside India, your data may be transferred to and processed in India. By using our service, you consent to this transfer.

C. Third-Party Links

Our website may link to third-party services (Shopify, Meta, etc.). This privacy policy doesn't cover their practices. Review their privacy policies separately.

D. Policy Changes

We may update this policy. We'll notify you of significant changes via email or website notice. Continued use means you accept changes.

📧 Contact Us